Support Request Form

Name *

Company / Organization *

Email *

Phone

Country *

Subject *

Category *

Device type *

Device ID *

DevEUI *

LoRaWAN region *

Channels *

Network Server / Service Provider *

LoRaWAN gateway used

IoT platform used

Screenshots of device registration

Screenshots of device log on LoRaWAN Application / Network Server

Screenshots of device data

Raw data as XLS, CSV (not JSON)

Pictures of the device in the field including surrounding

Pictures of the device close up (open lid and closed lid)

I did reset the device

I did factory reset the device

I confirm the battery level is enough

I modified the device parameters

Modified device parameters

Endpoint URL used *

Log from application

Screenshots of the dashboards

Problem description *